Privacy Policy
Effective September 30, 2026
Livinon Mechanical LLC, doing business as Livinon Mechanical (“Livinon Mechanical,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices available to you. It applies to information collected through www.livinonmechanical.com, by phone, by text message, through forms or service records, and in person at your property.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The personal information we collect depends on how you interact with us. It may include:
- Contact information, such as your name, phone number, email address, service address, and billing address.
- Service information, such as the service requested, appointment details, property information, equipment information, estimates, work orders, and service history.
- Job records, such as photographs, videos, notes, measurements, readings, technician observations, and signed work authorizations.
- Billing information, such as invoice details, payment status, and payment information needed to process a transaction. A payment processor may handle payment card information on our behalf.
- Insurance or financing information when you ask us to coordinate with an insurer, adjuster, lender, or financing provider.
- Communications, such as emails, text messages, phone call details, form submissions, reviews, and customer-service requests.
- Website and device information, such as your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from your IP address, and the date and time of your visit.
We collect information directly from you when you contact us, request an estimate, submit a form, schedule service, sign a work authorization, make a payment, or communicate with our staff. We may also receive information from people acting on your behalf, insurance carriers, adjusters, financing providers, property managers, referral partners, and service providers involved in your job.
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, measure traffic, understand how visitors use the site, maintain security, and measure marketing performance. These technologies may be provided by analytics, hosting, or advertising vendors.
You can control cookies through your browser settings. Blocking some cookies may affect parts of the website. Where required, you may also be given a cookie preference tool on the website.
How We Use Information
We use personal information to respond to inquiries, prepare estimates, schedule and perform services, communicate about appointments, provide technician arrival updates, maintain job records, process payments, coordinate with insurers or financing providers at your request, support warranties, and provide customer service.
We may also use information to operate and improve our website, protect our systems, prevent fraud, train staff, maintain business records, comply with legal or licensing duties, establish or defend legal claims, and enforce our agreements.
Text Messaging
If you provide your mobile number and agree to receive text messages, Livinon Mechanical may send service-related messages. These may include appointment scheduling, confirmations, reminders, technician arrival updates, estimate or job-status updates, billing or account notices, and customer-care follow-ups.
You may opt in by checking an optional consent box on a website form, giving verbal consent to our staff, signing a form that contains an SMS disclosure, or using another method that clearly describes the messaging program. Consent to receive text messages isn’t a condition of purchasing goods or services.
Message frequency varies based on your service activity. Message and data rates may apply. Reply STOP at any time to opt out. You may receive one final message confirming your opt-out request. Reply HELP for help, call (737) 308-0506, or email info@livinonmechanical.com. Wireless carriers aren’t liable for delayed or undelivered messages.
For more information about the messaging program, review our Terms and Conditions.
How We Disclose Information
We don’t sell personal information. We may disclose information when needed to provide our services or operate our business. Recipients may include vendors that support website hosting, scheduling, customer records, communications, text message delivery, payment processing, accounting, data storage, analytics, security, and similar business functions. These vendors may use information only to perform services for us or as permitted by their agreements with us.
At your request or when needed for a job, we may disclose relevant information to an insurance carrier, adjuster, financing provider, property owner, property manager, manufacturer, warranty administrator, subcontractor, or other party involved in the service.
We may disclose information to government agencies, regulators, courts, law enforcement, professional advisers, or other parties when required by law, to respond to legal process, to protect people or property, to investigate fraud, or to defend our rights. Information may also be transferred as part of a merger, financing, sale, reorganization, or transfer of some or all of our business assets.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Data Retention
We keep personal information for as long as reasonably needed to provide services, maintain job and consent records, support warranties, resolve disputes, enforce agreements, and meet tax, accounting, legal, insurance, and licensing duties. Retention periods vary based on the type of information and why it was collected.
Data Security
We use safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. Access to customer records is limited to workers and vendors who need the information for their duties. No storage or transmission system is completely secure, so we can’t guarantee absolute security.
Your Privacy Choices
You may ask us to access, correct, or delete personal information associated with you. We may need to verify your identity before responding. We may retain information when required by law or when needed for billing, warranties, security, fraud prevention, disputes, or other legitimate business purposes.
Depending on where you live and subject to applicable law, you may have additional rights concerning access, correction, deletion, a portable copy of your information, or certain uses of personal information. You may also have the right to appeal a decision about a privacy request. We won’t discriminate against you for exercising a right granted by applicable law.
To opt out of text messages, reply STOP. To make another privacy request, call (737) 308-0506 or email info@livinonmechanical.com. Describe the request and provide enough information for us to identify the relevant records. Don’t send sensitive information, such as a Social Security number or full payment card number, by email.
Children’s Privacy
Our website and services are intended for adults. We don’t knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and address the matter.
Third-Party Websites
Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies. We aren’t responsible for the privacy or security practices of third-party websites.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and change the effective date when an update takes effect. Your continued use of the website or services after an update means the revised policy will apply to information handled after its effective date.
Contact Us
For privacy questions or requests, contact:
Livinon Mechanical LLC
9601 Dessau Road, Suite 104
Austin, TX 78754
Phone: (737) 308-0506
Email: info@livinonmechanical.com